Emoji ticketing
The easiest and most popular way to create tickets in Slack
Employees or agents can simply drop the ticket emoji on any Slack message and convert that into Jira ticket

Ticket Emoji Action

Add :ticket: emoji to a Slack message to convert it to Jira ticket. If additional information is needed, Troopr will open the customer ticket creation form.
Please make sure that the channel where you are using the ticket emoji is setup as customer support channel.

Custom Emoji

To use a custom emoji as trigger, go to "Jira Bot" in Troopr app and choose a custom emoji. Now follow the same steps as above to create Jira ticket from Slack messages.