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Troopr HelpDesk
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Getting Started
Connect your Jira Service Desk Cloud account
Connect your Jira Service Desk (Server/DC) account
Setup Agent Triage Channel
Setup Customer Support Channel
Create Ticket as Agent / Admin
Create ticket as Customer
Emoji ticketing
Auto ticket creation
Ticketing in DM channels
Approvals in Slack
Employee Feedback
Support Channel Preferences
Authorize Troopr to act on behalf
Troopr HelpDesk Use Cases
Changelog
What's new in Troopr HelpDesk
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Approvals in Slack
Easily approve requests in Slack with one click
Troopr delivers approval requests to approvers in Slack. Actionable notifications are delivered to users when it requires their action.
Pre-requisites
Troopr is connected to your Jira
Troopr HelpDesk is enabled in your workspace
Steps to approve
Create a new requests in JSM and move it to a status that requires approval
Troopr automatically sends approval message to the user(s)
User receives a notification in Slack
User can click on Approve button in the Slack message
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Employee Feedback
Last modified
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Contents
Pre-requisites
Steps to approve