Troopr HelpDesk automatically creates and syncs Jira tickets with Slack conversations. You can get started with Troopr HelpDesk by setting it up for your use case.
Pre-requisites
If you have not already, follow these instructions to install Troopr in your Slack workspace.
Follow instructions here to connect Troopr to your Jira Service Management account (Cloud, DC and Server)
Getting Started
You can start by setting up the following
1.
A private Slack channel for agent team to triage support tickets
2.
A public Slack channel for employees to post requests
Other features to check out
Processing Approval workflows in Slack
Capturing employee feedback in Slack
Capturing employee requests in DM channels in Slack